On this page you can find useful information and answers to common questions regarding

Zu Online thru several ways:

•1.Live support
•2.Support Forum
•3.Support Contact: zugm@igg.com
•4. About VIP
Requirements to become VIP
If you have bought 8000 points in Item Mall (including 8000 points) or bought 6000 points via Western Union at one time. You have no records of cheat in the game or any records of breaking the game rules.

After becoming VIP, you could enjoy the services as followed:
1. You will have a chance to receive a special gift sent by IGG.
2. You will receive the item Mall activities information at advance irregularly and make you always go ahead of others
3. You have the right to talk with the VIP Commissioner on MSN directly and you have the priority to get your problem solved in the game.
4. You will receive the heartfelt greetings on the festivals
5. The valid time is one year that is, after one year, the right will be invalid automatically.
6. You could regain the VIP qualification, however, it is based on the points you bought in the Item Mall last year are also up to 6000 points (including 6000 points).
7. You have the right to cancel our VIP service at any time.
8. IGG also have the right to hold all kinds of the activities in the game and IGG reserves all rights to alter , intermit, or terminate some services.
IGG guarantees that we will keep your personal information in secret except the situation below:
A. be authorized by the party
B. in order to keep the public interest
C. in order to vindicate the legal interest of the IGG VIP
Besides, you should also obey the game world rule and regulations. If we find any VIP cheats or disobeys the game rule, we also have the right to take action even cancel the VIP qualification or block the account.
IGG, all rights reserved.

If you meet all the above mentioned requirement, you will receive an e-mail you a IGG Official Invitation Letter from IGGVIP@igg.com . If you receive this letter, please reply as soon as possible.
If you meet all the above mentioned requirement but do not receive our invitation letter, please contact our GM through Live Support and leave your IGG passport and registered e-mail and contact e-mail address. Thank you.