Support Center
Hello! Welcome to Zu Online Customer Services Support Center! Enjoy!

On this page you can find useful information and answers to common questions regarding

Zu Online thru several ways:

1. Service Center
2. Support Forum
3. Support Contact: zugm@igg.com
4. Game Policies
5. About VIP

ZU VIP Privileges

ZU

In-game Privileges

Other Privileges

In-game gifts will be delivered to the main game account.
*Gifts may be adjusted at any time at our discretion.

1-Star VIP Account

1. Eligible to apply to exchange for the correct Suit or Epic Gear if the wrong one is refined. (twice a year)
2. Obtain a special gift during their birthday month: 50 Fortune Caskets
3. Obtain 50 Greater Attack Spars and 50 Greater Defense Spars when reaching 1-Star VIP grade.
4. Free recovery of a deleted character twice a year. (Item recovery is included if data retrieval is possible.)
5. Free recovery of a hacked account twice a year.(Item recovery is included if data retrieval is possible.)

1. Receive special news offers and game information.
2. Special VIP Support is available to help quickly resolve problems in game.
3. VIP rights and privileges apply to all IGG games.
4. Eligible to attend exclusive VIP only events.

2-Star VIP Account

1. Eligible to apply to exchange for the correct Suit or Epic Gear if the wrong one is refined. (twice a year)
2. Obtain a special gift during their birthday month: 25 Rich Caskets.
3. Obtain 100 Greater Attack Spars and 100 Greater Defense Spars when reaching 2-Star VIP grade.
4. Free recovery of a deleted character twice a year. (Item recovery is included if data retrieval is possible.)
5. Free recovery of a hacked account twice a year.(Item recovery is included if data retrieval is possible.)

1. Receive special news offers and game information.
2. Special VIP Support is available to help quickly resolve problems in game.
3. VIP rights and privileges apply to all IGG games.
4. Eligible to attend exclusive VIP only events.
5. A bound account with partial VIP service privileges.

3-Star VIP Account

1. Eligible to apply to exchange for the correct Suit or Epic Gear if the wrong one is refined. (three times a year)
2. Obtain a special gift during their birthday month: 25 Ace Caskets
3. Obtain 100 Greater Attack Spars and 100 Greater Defense Spars when reaching the 3-Star VIP grade.
4. Free recovery of a deleted character three times a year. (Item recovery is included if data retrieval is possible.)
5. Free recovery of a hacked account three times a year. (Item recovery is included if data retrieval is possible.)

1. Receive special news offers and game information.
2. Special VIP Support is available to help quickly resolve problems in game.
3. VIP rights and privileges apply to all IGG games.
4. Eligible to attend exclusive VIP only events.
5. A bound account with partial VIP service privileges.

Bound Account Privileges and Services
1. Bound Accounts will have full access to the VIP Zone.
2. Bound Accounts will receive VIP e-mails detailing event news in advance.
3. Bound Accounts will enjoy the same rights as a VIP account and be supervised by VIP Support.
4. Access to some VIP events and the VIP Activity Log.
5. Free recovery of a deleted character once a year (Item recovery is included if data retrieval is possible.)
6. Free recovery of a hacked account once a year.(Item recovery is included if data retrieval is possible.)